Frequently Asked Questions

Placing an order is easy! Simply browse our website, select the products you wish to purchase, and add them to your shopping cart. Once you’re ready, click on the cart icon and proceed to checkout. Follow the instructions to complete your purchase.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard), PayPal. All payments are processed securely.

Currently, we ship only within the United States. We do not offer international shipping at this time. We apologize for any inconvenience and are working on expanding our shipping options in the future.

Delivery times vary based on the shipping method you choose at checkout. Our standard shipping usually takes 3-7 business days, while express shipping takes 2-4 business days, and next-day shipping takes 1-2 business days. Please note that delivery times are estimates and may vary due to factors beyond our control.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress on our website or through the carrier’s tracking system.

We want you to be completely satisfied with your purchase. If you’re not happy with your product, you can return it within 30 days of the purchase date for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. For more details, please visit our Return & Exchange Policy page.

To start a return or exchange, please contact our customer service team at +1 (786) 871-7244 or support@un-y.com. We will provide you with the instructions and address for sending back the item.

If you receive an item that is damaged or defective, please contact us immediately at +1 (786) 871-7244 or support@un-y.com. Provide details of the product and the issue, and we will arrange for a replacement or refund.

If you need to change or cancel your order, please contact us as soon as possible at +1 (786) 871-7244 or support@un-y.com. If the order has not yet been processed, we will do our best to accommodate your request. However, if the order has already been shipped, you may need to follow our return process.