top of page

TERMS & CONDITIONS

CUSTOMER CARE

Contacting Customer Service:
Our customer service team is here to help you with any questions or concerns you may have. You can reach us by phone at +1 (786) 871-7244 or via email at support@un-y.com. Our customer service hours are Monday to Friday, 9 AM to 5 PM EST.

​

Support and Assistance:
We are committed to providing excellent customer service. Whether you need assistance with placing an order, tracking your shipment, or processing a return, our team is available to provide prompt and professional support.

​

Feedback:
We value your feedback and are always looking for ways to improve our products and services. Please feel free to contact us with any comments or suggestions at +1 (786) 871-7244 or support@un-y.com.

​

Response Time:
We strive to respond to all inquiries within 8 hours. During peak times or holidays, response times may be longer, but we will do our best to get back to you as soon as possible.

PRIVACY & SAFETY

At UN-Y, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy & Safety Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.

​

Information We Collect
We collect personal information that you provide to us when you use our website, make a purchase, or contact us. This information may include:

  • Contact Information: Name, email address, phone number, and shipping address.

  • Payment Information: Credit card numbers, billing address, and other payment details (Note: We do not store full credit card numbers on our servers).

  • Account Information: Login details if you create an account on our website.

  • Feedback and Inquiries: Information you provide when you contact our customer service team.


How We Use Your Information
We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and handling returns or exchanges.

  • Communication: To contact you regarding your orders, respond to inquiries, and provide customer support.


Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following situations:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you (e.g., payment processors, shipping companies). These service providers have access to the information necessary to perform their functions but are not permitted to use it for other purposes.


Data Security
We implement a variety of security measures to protect your personal information. These measures include encryption, secure servers, and restricted access to data. Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

​

Cookies
Our website uses cookies to enhance user experience, track website usage, and deliver personalized content. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.


You have the right to

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate information.

  • Request the deletion of your personal information, subject to legal obligations.

  • Opt out of marketing communications by following the unsubscribe instructions included in each email or by contacting us directly.

Payment Methods

CUSTOMER SUPPORT

Have questions about our Terms & Conditions policies?
We're here to help

+1(786)87-17-244

Sales Agent
bottom of page